Last Updated: January 22, 2026
This Privacy Policy describes how Vido LLC (“Vido,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use Vido Booking (the “Service”), including our website, mobile apps, and related software.
By accessing or using the Service, you consent to the terms of this Privacy Policy.
1) Information We Collect
We collect information in order to provide and improve the Service.
A. Information You Provide Directly
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Name, email address, phone number
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Business name, address, industry
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Staff profiles and client profiles
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Appointment details, photos, notes
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Billing/payment info (if you enable payments)
B. Automatic & Device Information
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IP address, device type, OS
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Browser type and activity logs
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Cookies, local storage, analytics data
C. Communications Data
When you send or receive SMS, email, push notifications through the Service:
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Message content
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Timestamps and delivery responses
2) How We Use Information
We use personal information to:
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Provide & operate the Service
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Process bookings, confirmations, and reminders
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Send SMS, email, push notifications (transactional & promotional if opted-in)
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Improve & personalize your experience
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Provide support and customer service
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Meet legal and compliance requirements
We do not use personal data in a way that is materially inconsistent with the purposes described here without your consent.
3) SMS & Email Communications
By providing your phone number or email address:
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You consent to receive messages related to appointments, reminders, account notifications.
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If marketing messaging is enabled, we will send promotional communications only with your consent.
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Standard message & data rates may apply.
SMS Opt-Out
You may opt out of marketing SMS by replying STOP.
You may reply HELP for support info.
Email Unsubscribe
Promotional emails include an unsubscribe link.
Operational SMS/email (transactional reminders, confirmations) cannot be opted out if necessary to deliver service.
4) Cookies & Tracking
We use cookies and similar technologies to:
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Remember your settings
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Analyze usage and performance
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Provide targeted features
You can disable cookies in your browser, but some features may not work.
5) Third-Party Service Providers
We may share personal data with:
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SMS providers (e.g. Twilio)
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Email delivery providers
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Analytics (e.g. Google Analytics)
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Payment processors (e.g. Stripe/other third-party)
to enable service functionality.
We do not sell personal data to third parties for their own marketing.
6) Legal Obligations & Safety
We may disclose your information to:
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Comply with legal process or requests
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Protect rights, property, or safety of Vido, users, or public
7) Data Retention
We retain data as long as necessary to:
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Provide the Service
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Comply with law
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Resolve disputes
After account deletion, some data may be retained for legal or tax purposes.
8) Your Rights
Depending on your region:
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Right to access your personal data
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Right to correct inaccurate data
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Right to request deletion
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Right to data portability
You can contact us to exercise your rights.
9) Children’s Privacy
Our Service is not directed at children under thirteen (13).
We do not knowingly collect personal information from children under 13.
10) Security
We follow industry standards to protect personal information, but no method is 100% secure.
11) Changes to this Policy
We may update this Privacy Policy.
We will post the revised version with a new “Last Updated” date.