Last Updated: January 22, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between Vido LLC, a limited liability company (“Vido,” “we,” “us,” or “our”), and you (“you,” “your,” or “User”), governing your access to and use of the Vido Booking platform, including our website, mobile applications, software, APIs, messaging services, and related features (collectively, the “Services”).
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you are using the Services on behalf of a business or entity, you represent that you have the authority to bind that entity to these Terms.
1. Description of Services
Vido Booking is an online booking and business management platform designed for nail salons, beauty salons, barbershops, spas, tattoo studios, massage, eyelash, permanent makeup, and similar service-based businesses.
The Services may include, but are not limited to:
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Online appointment booking
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Automated confirmations and reminders
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SMS, email, and push notifications
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Client and staff management
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Deposits, payments, and tips (where enabled)
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Marketing and promotional messaging
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Reporting and analytics
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use the Services.
3. Account Registration & Responsibility
You are responsible for:
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Providing accurate and complete account information
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Maintaining the confidentiality of your login credentials
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All activities conducted under your account
Account Owner Responsibility:
If you are a business owner or administrator, you are fully responsible for all actions taken by your staff, contractors, and users under your account.
Vido is not responsible for disputes between business owners, staff, and clients.
4. License & Intellectual Property
Vido grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes.
You do not acquire any ownership rights in the Services.
You may NOT:
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Copy, resell, sublicense, rent, or lease the Services
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Reverse engineer, decompile, or attempt to extract source code
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Use the Services to create a competing product
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Circumvent security or access controls
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Use automated tools, bots, or scrapers without authorization
All trademarks, software, designs, logos, and content are the exclusive property of Vido LLC.
5. Acceptable Use & Prohibited Activities
You agree NOT to use the Services to:
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Violate any local, state, federal, or international law
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Send spam, deceptive, or unlawful communications
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Harass, threaten, or abuse others
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Upload malware or malicious code
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Infringe intellectual property rights
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Engage in fraudulent, misleading, or unethical conduct
Vido reserves the right to suspend or terminate accounts that violate this section.
6. SMS, Email & Communications Services
The Services may allow you to send SMS, MMS, email, or push notifications (“Communications”) to your clients.
6.1 User Responsibility
You are solely responsible for:
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Message content
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Obtaining proper client consent
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Compliance with all applicable laws, including but not limited to:
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TCPA
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CAN-SPAM Act
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CTIA Messaging Principles
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Any local or international messaging regulations
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Vido acts only as a technology provider and is not responsible for your communications.
6.2 SMS Consent & Opt-Out
By providing a phone number, clients may receive transactional messages such as appointment confirmations, reminders, and notifications.
If marketing messages are enabled, you confirm that:
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You have obtained explicit opt-in consent
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Messages include opt-out instructions
Standard SMS Terms:
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Message frequency may vary
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Message & data rates may apply
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Reply STOP to unsubscribe
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Reply HELP for assistance
6.3 Email Communications
You agree to comply with all email marketing and transactional messaging laws.
Vido is not responsible for delivery delays, spam filtering, or third-party email provider issues.
7. Payments, Fees & Subscriptions
Certain features require payment.
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Fees are billed monthly or annually, depending on your plan
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Subscriptions automatically renew unless canceled
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Fees are non-refundable, except where required by law
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You authorize Vido and its payment processors to charge your payment method
Vido may change pricing with reasonable notice.
8. Deposits, Payments & Client Transactions
When payment, deposit, or tipping features are enabled:
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Vido does not provide salon services
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Businesses are solely responsible for services, pricing, refunds, and disputes
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Vido is not responsible for chargebacks or client dissatisfaction
9. Data Ownership & Privacy
You retain ownership of your business and client data (“Account Data”).
By using the Services, you grant Vido a license to:
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Host, process, transmit, and store Account Data
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Use aggregated and de-identified data for analytics and service improvement
Data handling is governed by our Privacy Policy.
You are responsible for backing up your data unless otherwise stated.
10. Beta Features
Vido may offer beta or experimental features.
Beta features are provided “AS IS”, may change or be discontinued at any time, and are used at your own risk.
11. Termination
Vido may suspend or terminate your access if:
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You violate these Terms
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Required payments are overdue
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Your use poses legal, security, or operational risk
You may cancel your account at any time. Cancellation does not entitle you to a refund.
12. Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
VIDO DISCLAIMS ALL WARRANTIES, INCLUDING:
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MERCHANTABILITY
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FITNESS FOR A PARTICULAR PURPOSE
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NON-INFRINGEMENT
VIDO DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
VIDO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA.
VIDO’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO VIDO IN THE THREE (3) MONTHS PRIOR TO THE CLAIM.
14. Indemnification
You agree to indemnify and hold harmless Vido LLC from any claims, damages, liabilities, or expenses arising from:
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Your use of the Services
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Your communications (SMS/email)
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Violations of law or these Terms
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Client disputes
15. Governing Law & Venue
These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.
Any legal action shall be brought exclusively in the courts located in Connecticut, USA.
16. Changes to These Terms
Vido may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.